Privacy Policy

The following Privacy Policy sets out the rules for storing and accessing data on Users' Devices using the Service for the purposes of the provision of electronic services by the Administrator, and principles for the collection and processing of users' personal datawhich they have provided personally and voluntarily through the tools available on the Website.

The following Privacy Policy is an integral part of Terms of Service, which sets out the rules, rights and obligations of Users using the Website.

§1 Definitions

Service - the "Complex Solutions" website operating at https://complexsolutions-shop.com/.
External service - the websites of partners, service providers or recipients of services who cooperate with the Administrator
Service/Data Administrator - The administrator of the website and the administrator of the data (hereinafter referred to as the Administrator) is the company "Complex Solutions Magdalena Wielgosz", running its operations at the following address: Jagodowa 26, 83-010 Rotmanka, with assigned tax identification number (NIP): 6040246650, providing services electronically through the Website
User - a natural person for whom the Administrator provides services electronically through the Website.
Device - an electronic device together with software through which the User accesses the Website
Cookies - textual data collected in the form of files placed on the User's Device
RODO - Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation)
Personal data - means information about an identified or identifiable natural person ("data subject"); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of the natural person
Processing - means an operation or set of operations which is performed upon personal data or sets of personal data, whether or not by automatic means, such as collection, recording, organisation, organisation, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction;
Limitation of processing - means the marking of stored personal data with the aim of limiting their future processing
Profiling - means any form of automated processing of personal data which involves the use of personal data to evaluate certain personal factors relating to an individual, in particular to analyse or predict aspects relating to that individual's performance, economic situation, health, personal preferences, interests, reliability, behaviour, location or movement
Consent - the data subject's consent shall mean any freely given specific, informed and unambiguous indication of his wishes by which the data subject, either by a statement or by a clear affirmative action, signifies agreement to personal data relating to him being processed
Data protection violations - means a breach of security leading to the accidental or unlawful destruction, loss, alteration, unauthorised disclosure of or access to personal data transmitted, stored or otherwise processed
Pseudonymisation - means the processing of personal data in such a way that they can no longer be attributed to a particular data subject, without the use of additional information, provided that such additional information is kept separately and is covered by technical and organisational measures which make it impossible to attribute it to an identified or identifiable natural person
Anonymisation - Data anonymisation is an irreversible process of data operations that destroys / overwrites 'personal data' making it impossible to identify, or link, a particular record to a specific user or individual.

§2 Data Protection Officer

Pursuant to Article 37 RODO, the Administrator has not appointed a Data Protection Officer.

For matters concerning data processing, including personal data, please contact the Controller directly.

§3 Types of Cookies

Internal cookies - files placed and read from the User's Device by the Service's data communications system
External cookies - files placed and read from the User's Device by the ICT systems of the External Services. The scripts of External Services that may place Cookies on User Devices have been deliberately placed on the Website through scripts and services made available and installed on the Website
Session cookies - files uploaded to and read from the User's Device by the Website or External services during one session of the respective Device. When the session ends, the files are deleted from the User Device.
Persistent cookies - files uploaded to and read from the User's Device by the Website or External services until they are manually deleted. Cookies are not deleted automatically after the end of the Device session unless the configuration of the User's Device is set to delete cookies after the end of the Device session.

§4 Security of data storage

Mechanisms for storing and reading cookies - The mechanisms for storing, reading and exchanging data between the Cookies stored on the User's Device and the Website are implemented through the built-in mechanisms of web browsers and do not allow other data to be retrieved from the User's Device or from other websites visited by the User, including personal data or confidential information. The transmission of viruses, Trojan horses and other worms to the User Device is also practically impossible.
Internal cookies - The cookies used by the Administrator are safe for the Users' Devices and do not contain scripts, content or information that may compromise the security of personal data or the security of the Device used by the User.
External cookies - The Administrator shall make every possible effort to verify and select service partners in the context of User safety. The Administrator selects well-known, large partners with global public trust for cooperation. However, the Administrator does not have full control over the content of cookies from external partners. The Administrator is not responsible for the security of cookies, their content and their use by the Scripts installed in the service, coming from external services in compliance with the licence, as far as the law allows. The list of partners is provided further on in the Privacy Policy.
Cookie control
- The user can, at any time, independently change the settings for the storage, deletion and access to data stored in cookies by each website.
- Information on how to disable cookies in the most popular computer browsers is available on the website: how to disable cookies or from one of the designated suppliers:
- The User may, at any time, delete any Cookies stored to date using the tools of the User Device through which the User accesses the Website services.
Risks on the User's side - The Administrator uses all possible technical measures to ensure the security of the data placed in cookies. However, it should be noted that ensuring the security of this data depends on both parties including the User's activity. The Administrator shall not be held responsible for the interception of such data, impersonation of a User's session or its deletion, as a result of the User's conscious or unconscious activity, viruses, Trojan horses and other spyware with which the User's Device may be or has been infected. In order to protect themselves against these threats, Users shall take care of their Cyber security when using the internet...
Storage of personal data - The Administrator ensures that he makes every effort to ensure that the processed personal data entered voluntarily by the Users are secure, that access to them is limited and that they are carried out in accordance with their purpose and the purposes of processing. The Administrator also ensures that it makes every effort to secure the data it holds against loss, through the use of appropriate physical as well as organisational safeguards.
Storage of passwords - The administrator declares that passwords are stored in an encrypted form using the latest standards and guidelines in this respect. It is virtually impossible to decrypt account passwords provided on the Website.

§5 Purposes for which cookies are used

Improving and facilitating access to the Service
Personalisation of the Service for Users
Enabling the login to the service
Keeping statistics (users, number of visits, types of device, link, etc.).
Provision of community services

§6 Purposes of personal data processing

Personal data voluntarily provided by Users are processed for one of the following purposes:

Implementation of electronic services:
- Services for the registration and maintenance of your account on the Website and the functionalities associated with it
Communication of the Administrator with the Users on matters relating to the Service and data protection
To ensure the legitimate interest of the Administrator

Data about Users collected anonymously and automatically is processed for one of the following purposes:

Keeping statistics
To ensure the legitimate interest of the Administrator

§7 Cookies of external services

The Administrator uses javascript and web components of partners on the Website, who may place their own cookies on the User's Device. Please note that you can decide for yourself in your browser settings what cookies are allowed to be used by which websites. Below is a list of the partners or their services implemented on the Website that may place cookies:

Community/connected services:
(Registration, Login, content sharing, communication, etc.).
- Facebook
Keeping statistics:
- Google Analytics

The services provided by third parties are beyond the control of the Administrator. These entities may change their terms of service, privacy policies, purpose of data processing and use of cookies at any time.

§8 Types of data collected

The Website collects data on Users. Part of the data is collected automatically and anonymously, and part of the data is personal data voluntarily provided by Users when signing up for particular services offered by the Website.

Anonymous data collected automatically:

IP address
Browser type
Screen resolution
Approximate location
Openable subpages of the website
Time spent on the relevant sub-page of the website
Type of operating system
Address of previous subpage
Link address
Browser language
Internet connection speed
Internet service provider

Data collected during registration:

First name / surname / nickname
Login
E-mail address
Address of residence
Telephone number
IP address (automatically collected)
VAT number

Some data (without identifying information) may be stored in cookies. Part of the data (without identifying information) may be transmitted to a statistical service provider.

§9 Access to personal data by third parties

In principle, the Administrator is the only recipient of the personal data provided by Users. The data collected as part of the services provided are not transferred or resold to third parties.

Access to the data (usually on the basis of a Data Processing Entrustment Agreement) may be granted to entities responsible for the maintenance of the infrastructure and services necessary to run the service, i.e:

Hosting companies providing hosting or related services to the Administrator
Companies through which the Newsletter service is provided

Entrusting the processing of personal data - Hosting, VPS or Dedicated Server Services

In order to run the website, the administrator uses an external hosting provider, VPS or Dedicated Servers -. OVH sp. z o.o.. All data collected and processed on the service is stored and processed on the service provider's infrastructure located in Poland. There is a possibility of access to data as a result of maintenance work carried out by the service provider's staff. Access to such data is governed by an agreement concluded between the Administrator and the service provider.

§10 Processing of personal data

Personal data provided voluntarily by Users:

Personal data will not be transferred outside the European Union, unless it has been published as a result of an individual action by the User (e.g. entering a comment or entry), which will make the data available to any visitor to the website.
Personal data will not be used for automated decision-making (profiling).
Personal data will not be resold to third parties.

Anonymous data (no personal data) collected automatically:

Anonymous data (without personal data) will be transferred outside the European Union.
Anonymous data (without personal data) will not be used for automated decision-making (profiling).
Anonymous data (without personal data) will not be resold to third parties.

§11 Legal grounds for processing personal data

The Service collects and processes Users' data on the basis of:

Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46/EC (General Data Protection Regulation)
- Article 6(1)(a)
  the data subject has given his or her consent to the processing of his or her personal data for one or more specified purposes
- Article 6(1)(b)
  the processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract
- Article 6(1)(f)
  processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party
Act of 10 May 2018 on the protection of personal data (Journal of Laws 2018, item 1000)
Act of 16 July 2004. Telecommunications Law (Journal of Laws 2004 No. 171 item 1800)
Act of 4 February 1994 on Copyright and Related Rights (Journal of Laws 1994 No. 24, item 83)

§12 Period for processing personal data

Personal data provided voluntarily by Users:

As a general rule, the personal data indicated are kept only for the duration of the provision of the Service within the Service by the Administrator. They are deleted or anonymised up to 30 days after termination of the service (e.g. deletion of a registered user account, unsubscribing from the Newsletter list, etc.).

The exception is the situation which requires securing legitimate purposes for further processing of such data by the Administrator. In such a situation, the Administrator shall store the indicated data from the time of the User's request for deletion, no longer than for a period of 3 years in case of violation or suspected violation of the provisions of the Terms of Service by the User.

Anonymous data (no personal data) collected automatically:

Anonymous statistical data, which does not constitute personal data, is stored by the Administrator for the purpose of service statistics for an indefinite period of time.

§13 Users' rights in relation to the processing of personal data